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FAQ

Our mission was to create a fun brand for pet lovers everywhere

To promote "Pawsitivity" while giving back to the pets who have given so much to us. A portion of every sale is donated to a rescue or shelter to help those pets in need.

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1. How do I place an order?
To place an order, simply browse our website, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and confirm your order.
2. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment gateways. You can choose your preferred payment option during checkout.
3. What are your shipping options and delivery times?
We offer standard and expedited shipping options. Delivery times vary depending on your location and the shipping method selected. You can view estimated delivery times during checkout before confirming your order.
4. What is your return policy?
If you are not satisfied with your purchase, you may return it within 14 days. If you receive a damaged item, we will replace it at no additional cost. For exchanges (such as for size or color) the customer is responsible for shipping costs. For general returns the customer is responsible for shipping costs and a $5 restocking fee will apply.
5. Do you offer international shipping?
No, we don’t offer international shipping currently.

These FAQs provide basic information about ordering, payments, shipping, returns, and international shipping, addressing common customer inquiries.

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